:root{--ink:#17283e;--muted:#687b90;--blue:#245a9a;--pale:#eaf1f9;--bg:#f3f6fa;--line:#dbe5ef;--gold:#efbd26;--navy:#102e51;--white:#fff;--green:#167a5d;--red:#c14e4a;--amber:#a87812}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font:14px/1.55 Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}button,input,select,textarea{font:inherit}button,a,select,input,textarea{touch-action:manipulation}button,a{ -webkit-tap-highlight-color:transparent}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.5}a{color:var(--blue);text-decoration:none}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:3px solid 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auto;color:#8190a1;font-size:10px;max-width:600px;line-height:1.8}.survey-site.primeaux{--blue:#306356;--navy:#263d38;--pale:#edf5f0}.survey-site.primeaux .gift-card{background:linear-gradient(135deg,#36594d,#1b3831)}.survey-success{text-align:center;max-width:620px;margin:65px auto;padding:45px 35px}.success-check{width:66px;height:66px;display:grid;place-items:center;margin:0 auto 27px;background:#e8f4ee;border-radius:50%;color:var(--green)}.success-check svg{width:30px;height:30px}.survey-success h1{font-size:35px}.survey-success p{color:var(--muted);line-height:1.8}.survey-success .gift-card{max-width:300px;margin:30px auto;text-align:left}#toast{position:fixed;bottom:25px;left:50%;transform:translate(-50%,15px);opacity:0;pointer-events:none;transition:.2s;background:#102e51;color:white;padding:13px 22px;border-radius:8px;font-size:12px;box-shadow:0 5px 25px #102e5133;z-index:20;max-width:90vw}#toast.visible{opacity:1;transform:translate(-50%,0)}#toast.error{background:#a63d38}dialog{width:min(650px,calc(100vw - 32px));max-height:90vh;overflow:auto;border:1px solid var(--line);border-radius:12px;padding:28px;color:var(--ink);box-shadow:0 30px 100px #102e5130}dialog::backdrop{background:#102e5170;backdrop-filter:blur(2px)}.detail-answer{padding:14px 0;border-bottom:1px solid #edf1f5}.detail-answer small{color:var(--muted);display:block;font-size:11px;margin-bottom:5px}.detail-answer p{font-size:13px;margin:0;white-space:pre-wrap}.mobile-menu{display:none}.loading{min-height:100vh;display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--muted)}.loading .brand-mark{background:var(--navy);margin-bottom:10px}.search{max-width:290px;margin:0}.two-columns{display:grid;grid-template-columns:1fr 1fr;gap:20px}.inline-actions{display:flex;align-items:center;gap:10px;margin-top:20px}.app-footer{margin-top:28px;display:flex;justify-content:space-between;color:#8b9aad;font-size:10px}.audit-row{display:flex;justify-content:space-between;gap:15px;padding:15px 0;border-bottom:1px solid var(--line);font-size:12px}.audit-row small{display:block;color:var(--muted);margin-top:3px}.error-page{max-width:580px;margin:100px auto;padding:30px}.customer-info{padding:10px 0 0}.customer-info h3{font-size:16px}.customer-info p{font-size:12px;color:var(--muted)}.questions-hint{font-size:11px;color:var(--muted);line-height:1.8}.question-editor input[type=text]{font-size:13px}.inline-error{font-size:12px;color:#a64039;background:#fff0ee;padding:12px;border-radius:6px;margin-top:15px}.row-click{cursor:pointer}.row-click:hover{background:#f8fbfe}.data-note{font-size:10px;color:var(--muted);line-height:1.7}.email-preview{border:1px solid var(--line);border-radius:8px;padding:20px;margin-top:16px}.email-preview code{display:block;white-space:normal;overflow-wrap:anywhere;font-size:10px;color:var(--muted);padding:10px;background:#f5f8fc;border-radius:5px}.brand-divider{height:1px;background:#e3eaf2;margin:22px 0}
@media(min-width:1600px){.workspace{margin:auto}.metric-card{min-height:160px}.trend{height:220px}}@media(max-width:1150px){.shell{grid-template-columns:205px minmax(0,1fr)}.sidebar{padding-left:16px;padding-right:16px}.workspace{padding:28px 23px}.metrics{gap:10px}.metric-card{padding:18px 16px}.filters{flex-wrap:wrap}.filters .filter-note{display:none}.grid-main{grid-template-columns:minmax(0,1.5fr) minmax(240px,1fr)}.editor-layout{grid-template-columns:1fr}.sticky-panel{position:static}.survey-hero{gap:30px}.survey-hero h1{font-size:38px}}@media(max-width:850px){.shell{grid-template-columns:76px minmax(0,1fr)}.sidebar{padding:24px 12px;align-items:center}.sidebar .brand>div:last-child,.nav-label,.nav-link span,.sidebar .environment,.account>div:last-child{display:none}.sidebar nav{margin-top:35px}.nav-link{padding:13px}.sidebar-foot{width:100%}.account{justify-content:center}.metrics{grid-template-columns:repeat(2,1fr)}.grid-main{grid-template-columns:1fr}.page-head{align-items:flex-start}.head-actions{flex-wrap:wrap}.survey-hero{grid-template-columns:1fr 250px;gap:22px}.survey-hero h1{font-size:32px}.gift-value{font-size:50px}.survey-wrap{padding-top:36px}.preview-grid{grid-template-columns:1fr 1fr}.login-story{padding:40px}.login-form{padding:35px}}@media(max-width:600px){.shell{display:block}.sidebar{position:relative;top:auto;width:100%;height:auto;padding:15px 18px;flex-direction:row;justify-content:space-between;flex-wrap:wrap}.sidebar .brand>div:last-child{display:block}.sidebar .brand small{font-size:8px}.sidebar nav{margin:15px -6px -3px;flex-direction:row;width:100%;overflow:auto;gap:2px;order:3}.nav-link{padding:10px 11px;gap:7px;white-space:nowrap}.nav-link span{display:inline;font-size:10px}.nav-link svg{width:14px;height:14px}.sidebar-foot{width:auto;margin:0}.account{padding:0;border:0}.account>div:last-child{display:block}.account b{display:none}.account .avatar{display:none}.sidebar .brand-mark{width:34px;height:34px;font-size:15px}.sidebar .brand b{font-size:14px}.workspace{padding:22px 16px}.topline{margin-bottom:25px}.top-right time{display:none}.page-head{display:block}.page-head .head-actions{margin-top:16px}h1{font-size:28px}.filters{padding:13px;gap:10px}.filters label,.filters label:first-child{min-width:0;flex:1 1 40%}.filters label:last-of-type{flex-basis:100%}.metrics{gap:10px}.metric-card{min-height:137px;padding:16px}.metric-value{font-size:32px}.metric-description{font-size:9px!important}.panel{padding:19px}.table-panel{padding:0}.panel-head{flex-wrap:wrap}.table-footer{gap:15px}.legend{gap:9px}.preview-grid,.form-grid,.two-columns{grid-template-columns:1fr}.summary-tiles{grid-template-columns:1fr 1fr}.survey-nav{padding:18px 20px}.survey-nav .brand-lockup{font-size:13px}.survey-location{font-size:10px}.survey-wrap{padding:30px 16px}.survey-hero{display:block;margin-bottom:27px}.survey-hero h1{font-size:34px;max-width:420px}.survey-hero p{font-size:13px}.survey-hero .gift-card{margin-top:25px;padding:18px 22px;display:grid;grid-template-columns:1fr 1fr;column-gap:18px}.survey-hero .gift-top{grid-column:1 / -1}.survey-hero .gift-value{grid-row:2/4;font-size:52px;margin-top:4px}.survey-hero .gift-card strong{align-self:end;margin-top:8px;font-size:12px}.survey-hero .gift-card p{font-size:9px;margin:5px 0 0}.survey-card{padding:25px 20px}.scale{gap:3px}.scale label{font-size:12px;border-radius:4px;min-height:38px;aspect-ratio:auto}.scale-labels{font-size:9px}.survey-question legend{font-size:14px}.survey-submit{display:block}.survey-submit .btn{width:100%;margin-top:16px}.survey-submit small{display:block;max-width:100%}.login{display:block}.login-story{padding:30px}.login-story h1{font-size:36px;margin-top:38px}.login-story>p{display:none}.login-foot{margin-top:25px}.login-form{padding:35px 25px}.login-story .brand b{font-size:15px}.app-footer{gap:20px}.search{max-width:100%}.steps{font-size:10px;gap:12px}.step{gap:6px}.step b{width:22px;height:22px}.editor-layout{gap:15px}.feedback-top{gap:8px}.survey-success{margin-top:20px;padding:30px 10px}}
.brand-logo{width:45px;height:45px;object-fit:contain;flex-shrink:0}.account-option>svg{width:18px;height:18px;flex-shrink:0}.survey-site .badge svg{width:12px;height:12px}
.mapping-card{border:1px solid var(--line);border-radius:8px;padding:18px;margin:16px 0}.mapping-card .form-grid{margin-top:14px}
.steps{flex-wrap:wrap}
/* Response exploration and customer recovery */
.metric-link{position:absolute;inset:0;border-radius:10px;z-index:1}.metric-link:focus-visible{outline-offset:2px}.queue-tile{text-align:left;font:inherit;cursor:pointer}.queue-tile:hover{border-color:#9bafc7;box-shadow:0 4px 14px #18375608}.queue-metrics{grid-template-columns:repeat(4,1fr)}.feedback-toolbar{margin-bottom:20px}.feedback-search-row{display:flex;justify-content:space-between;align-items:end;gap:20px}.search-label{flex:1;max-width:600px}.search-label input{font-size:13px}.view-switch{display:flex;border:1px solid var(--line);padding:3px;border-radius:7px;gap:3px;flex-shrink:0}.view-switch button{display:flex;align-items:center;gap:6px;background:none;border:0;border-radius:4px;padding:8px 12px;color:var(--muted);font-size:11px}.view-switch button.active{background:var(--pale);color:var(--blue);font-weight:650}.view-switch svg{width:14px;height:14px}.feedback-filter-row{display:flex;gap:12px;flex-wrap:wrap;margin-top:19px}.feedback-filter-row label{flex:1;min-width:140px}.results-heading{display:flex;justify-content:space-between;align-items:center;gap:15px;font-size:12px;margin:22px 0 13px}.response-grid{display:grid;grid-template-columns:1fr 1fr;gap:15px}.case-card{margin:0;display:flex;flex-direction:column;padding:21px}.case-card.case-detractor{border-top:3px solid #d99b98}.customer-email{font-size:11px;display:inline-block;margin-top:6px;word-break:break-word}.answer-chips{display:flex;flex-wrap:wrap;gap:6px;margin:7px 0}.answer-chip{font-size:10px;border:1px solid var(--line);background:#f8fafd;color:#5c7087;padding:4px 7px;border-radius:4px}.answer-chip b{text-transform:capitalize;margin-right:5px;font-weight:600}.feedback-comment{line-height:1.75!important;font-size:13px!important;white-space:pre-wrap}.case-meta{display:flex;align-items:center;gap:8px;flex-wrap:wrap;font-size:10px;margin-bottom:18px}.case-meta>span:not(.badge){display:flex;gap:4px;align-items:center;color:var(--muted)}.case-meta svg{width:12px;height:12px}.case-card .feedback-bottom{margin-top:auto;align-items:end}.case-card .feedback-bottom small{font-size:9px}.case-card .feedback-bottom .head-actions{gap:6px;justify-content:end}.case-card .feedback-bottom .btn{font-size:10px;padding:7px 9px}.response-pagination{display:flex;justify-content:space-between;align-items:center;gap:14px;margin-top:20px;font-size:11px;color:var(--muted)}.table-email{font-size:10px;color:var(--muted);display:block;margin-top:3px}dialog.response-drawer{width:min(1130px,calc(100vw - 40px));padding:0;max-height:92vh}.drawer-header{position:sticky;top:0;background:white;z-index:2;display:flex;justify-content:space-between;align-items:start;gap:20px;padding:24px 29px;border-bottom:1px solid var(--line)}.drawer-header h2{font-size:23px;margin:0}.drawer-header .eyebrow{margin-bottom:6px}.drawer-top-actions{display:flex;align-items:center;gap:14px}.drawer-columns{display:grid;grid-template-columns:1fr 1.08fr}.response-answer-pane{padding:27px 29px;min-width:0}.response-action-pane{padding:27px 29px;background:#f7f9fc;border-left:1px solid var(--line);min-width:0}.response-summary{display:flex;gap:15px;flex-wrap:wrap;font-size:10px;color:var(--muted);margin-bottom:26px}.response-summary span{display:flex;align-items:center;gap:6px}.response-summary svg{width:12px;height:12px}.response-drawer .detail-answer{padding:17px 0}.response-drawer .detail-answer small{font-size:11px;line-height:1.8;margin-bottom:6px}.response-drawer .detail-answer p{font-size:14px;line-height:1.7;font-weight:500}.response-action-pane .panel-head{margin-bottom:18px}.response-action-pane .panel-head p{font-size:11px}.response-action-pane label{font-size:11px}.response-action-pane textarea{font-size:12px;line-height:1.7}.draft-workspace{margin-top:29px;border-top:1px solid var(--line);padding-top:25px}.draft-controls{display:flex;gap:12px;align-items:end;margin-bottom:18px}.draft-controls label{flex:1}.draft-controls .btn{min-height:39px;font-size:10px;white-space:nowrap}.draft-workspace #draft-body{min-height:240px;background:white}.draft-workspace .head-actions{flex-wrap:wrap}.draft-workspace .head-actions .btn{font-size:10px;padding:8px 11px}.case-activity{margin-top:30px}.activity-item{display:flex;gap:11px;padding:13px 0;border-bottom:1px solid #edf1f5}.activity-item>i{width:7px;height:7px;border-radius:50%;background:#a6bad0;flex-shrink:0;margin-top:6px}.activity-item b{font-size:11px;font-weight:600}.activity-item small{display:block;font-size:10px;color:var(--muted);margin-top:3px}.activity-item p{font-size:10px;color:var(--muted);margin:7px 0 0;white-space:pre-wrap}.internal-note{font-size:12px;line-height:1.8;white-space:pre-wrap}.insight-grid{display:grid;grid-template-columns:1.35fr 1fr;gap:20px;margin:22px 0}.driver-item{padding:14px 0;border-bottom:1px solid #edf1f5}.driver-item:last-child{border-bottom:0}.driver-item-top{display:flex;gap:15px;justify-content:space-between;align-items:start;font-size:12px}.driver-item-top strong{white-space:nowrap;color:var(--blue)}.driver-item small{display:block;color:var(--muted);font-size:10px;margin-top:6px}.driver-item .bar{margin-top:10px}.theme-row{display:flex;justify-content:space-between;align-items:center;padding:11px 0;border-bottom:1px solid #edf1f5;font-size:12px}.theme-row b{font-size:11px;background:var(--pale);padding:3px 8px;border-radius:4px;color:var(--blue)}.keyword-list{display:flex;gap:7px;flex-wrap:wrap;margin-top:18px}.keyword-list span{padding:5px 9px;background:#f3f6fa;border:1px solid var(--line);border-radius:5px;font-size:10px;color:#5e738a}.executive-summary{white-space:pre-wrap;font-size:13px;line-height:1.9;color:#415871}.executive-summary:empty{display:none}.summary-foot{display:flex;gap:10px;justify-content:space-between;margin-top:14px;font-size:10px;color:var(--muted)}.insight-empty{font-size:12px;line-height:1.8;color:var(--muted);padding:22px 0}.filters:has(#filter-start){flex-wrap:wrap}.filters input[type=date]{font-size:12px;min-height:39px}.drawer-busy{padding:40px}.response-action-pane #draft-status{font-size:11px;color:var(--green);margin-top:10px}
@media(max-width:1100px){.response-grid{grid-template-columns:1fr}.case-card .feedback-bottom{align-items:center}.drawer-columns{grid-template-columns:1fr 1.12fr}.response-action-pane,.response-answer-pane{padding:22px}.insight-grid{grid-template-columns:1fr}.draft-controls{display:block}.draft-controls .btn{margin-top:10px}}@media(max-width:760px){dialog.response-drawer{width:calc(100vw - 20px);max-height:95vh}.drawer-columns{display:flex;flex-direction:column}.response-action-pane{border-left:0;border-top:1px solid var(--line)}.drawer-header{padding:18px;gap:12px}.drawer-header h2{font-size:19px}.drawer-top-actions{gap:7px;align-items:start}.drawer-top-actions .badge{font-size:9px}.feedback-search-row{align-items:start}.search-label{min-width:0}.view-switch button{padding:8px;font-size:0}.view-switch svg{width:16px;height:16px}.queue-metrics{grid-template-columns:1fr 1fr}.feedback-filter-row{gap:10px}.feedback-filter-row label{min-width:110px}.results-heading{align-items:start}.results-heading .data-note{max-width:180px;text-align:right}.case-card .feedback-bottom{display:block}.case-card .feedback-bottom .head-actions{margin-top:12px;justify-content:start}.response-pagination{font-size:10px}.response-pagination .btn{padding:7px 10px;font-size:10px}.response-drawer .form-grid{grid-template-columns:1fr 1fr}.draft-controls{display:flex}.draft-controls .btn{margin:0}.sidebar nav{scrollbar-width:thin}}
.quick-followup{border-top:1px solid var(--line);padding-top:17px;margin:0 0 20px}.quick-followup textarea{min-height:90px;font-size:12px;line-height:1.7}.quick-followup .head-actions{flex-wrap:wrap}.quick-followup .btn{font-size:11px}.quick-followup .form-grid{grid-template-columns:1fr 1fr}
.response-action-pane input,.response-action-pane select,.response-action-pane textarea,.quick-followup input,.quick-followup select,.quick-followup textarea{font-weight:400}#response-actions{scroll-margin-top:150px}
@media(min-width:761px){dialog.response-drawer{overflow:hidden}.drawer-columns{height:calc(92vh - 132px);overflow:hidden}.response-answer-pane,.response-action-pane{overflow-y:auto;max-height:100%}.response-action-pane{scroll-margin-top:0}}
.survey-nav .brand-logo{width:66px;height:66px}.location-card .brand-logo{width:56px;height:56px}@media(max-width:600px){.survey-nav .brand-logo{width:50px;height:50px}}
/* Customer mastheads: the supplied brand logos lead the customer experience. */
.survey-site:is(.walnut,.primeaux) .survey-nav{display:grid;grid-template-columns:1fr auto 1fr;gap:20px;padding-top:18px;padding-bottom:22px}.survey-site:is(.walnut,.primeaux) .survey-nav .brand-lockup{grid-column:2;display:flex;flex-direction:column;gap:5px;text-align:center}.survey-site:is(.walnut,.primeaux) .survey-nav .brand-logo{display:block;width:240px;height:240px}.survey-site:is(.walnut,.primeaux) .survey-nav .wordmark{font-size:20px;line-height:1.3}.survey-site:is(.walnut,.primeaux) .survey-nav .wordmark small{font-size:10px;margin-top:6px;letter-spacing:2px}.survey-site:is(.walnut,.primeaux) .survey-nav .survey-location{grid-column:3;justify-self:end;align-self:start;margin-top:15px;white-space:nowrap}.survey-site:is(.walnut,.primeaux) .survey-wrap{padding-top:30px}@media(max-width:600px){.survey-site:is(.walnut,.primeaux) .survey-nav{grid-template-columns:1fr;gap:12px;padding:14px 20px 20px}.survey-site:is(.walnut,.primeaux) .survey-nav .brand-lockup{grid-column:1;grid-row:1}.survey-site:is(.walnut,.primeaux) .survey-nav .brand-logo{width:180px;height:180px}.survey-site:is(.walnut,.primeaux) .survey-nav .wordmark{font-size:18px}.survey-site:is(.walnut,.primeaux) .survey-nav .wordmark small{font-size:9px}.survey-site:is(.walnut,.primeaux) .survey-nav .survey-location{grid-column:1;grid-row:2;justify-self:center;margin:0}.survey-site:is(.walnut,.primeaux) .survey-wrap{padding-top:22px}}
.email-envelope{border:1px solid var(--line);border-radius:6px;padding:11px;background:#fff;margin-top:12px}.email-envelope span{display:block;color:var(--muted);font-size:10px}.email-envelope strong{display:block;font-size:12px;font-weight:600;margin:3px 0 9px;white-space:normal;overflow-wrap:anywhere}.email-envelope p{font-size:11px;white-space:normal;margin:3px 0 0;color:#526b85;line-height:1.6}
.email-template-setting{border:1px solid var(--line);border-radius:8px;background:#f8fafd;padding:15px;min-width:0}.email-template-setting label{margin-top:13px}.email-template-setting input{font-weight:400;font-size:12px}

/* Historical survey methodology and NPS targets. */
.notice.historical-guide{display:block;padding:22px 24px;font-size:12px;line-height:1.65}
.historical-guide h2{font-size:17px;line-height:1.35;margin:0 0 6px;color:#624b15}
.historical-guide h3{font-size:12px;margin:0 0 5px;color:#624b15;font-weight:750}
.historical-guide p{margin:0}
.historical-guide-columns{display:grid;grid-template-columns:1fr 1fr;gap:24px;margin:18px 0}
.historical-guide-columns article+article{border-left:1px solid #ead8a5;padding-left:24px}
.historical-guide-formula{display:flex;align-items:center;flex-wrap:wrap;gap:6px 20px;border-top:1px solid #ead8a5;border-bottom:1px solid #ead8a5;padding:11px 0}
.historical-guide-formula span{font-size:11px}
.historical-guide-targets{margin-top:17px}
.historical-guide-target-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin-top:9px}
.historical-guide-target-grid>div{display:flex;flex-direction:column;border:1px solid #eddfb8;border-radius:7px;background:#fffdf6;padding:12px 15px}
.historical-guide-target-grid strong{font-size:20px;line-height:1.3;color:#624b15}
.historical-guide-target-grid b{font-size:12px;margin:4px 0 2px}
.historical-guide-target-grid span{font-size:11px}
.historical-guide p.historical-guide-context{font-size:11px;margin-top:12px}
.historical-guide footer{border-top:1px solid #ead8a5;margin-top:16px;padding-top:13px}
.historical-guide-sources{display:flex;flex-wrap:wrap;gap:4px 8px;font-size:10px;margin-top:8px}
.historical-guide-sources a{color:#705516;text-decoration:underline;text-underline-offset:2px}
@media(max-width:700px){.notice.historical-guide{padding:18px}.historical-guide-columns{grid-template-columns:1fr;gap:14px}.historical-guide-columns article+article{border-left:0;border-top:1px solid #ead8a5;padding-left:0;padding-top:14px}.historical-guide-target-grid{grid-template-columns:1fr}.historical-guide-target-grid>div{padding:10px 13px}.historical-guide-sources>span{display:none}}